SharpvueCam Privacy Act Print

Our Privacy Mission

SharpVue, LLC. provides subscribers numerous advanced security and automation services not available anywhere else from a single provider. We are sensitive to the private nature of the information you provide to us. Our Privacy Policy is designed to maximize your ability to protect your personal, private data while at the same time giving you the opportunity to remotely monitor and access your hosted surveillance system. Our mission in implementing this Privacy Policy is to, first, protect your personal information, and second, use it only to provide you with the highest quality services always for your own benefit and exclusively on your behalf. This Privacy Policy states our privacy practices for you, the subscriber, and your use of the website, our Mobile site or applications, and all interactions between you and SharpVue, LLC. Please read the Privacy Policy carefully.

Information Collection and Use

SharpVue, LLC. collects and stores information that can be used to uniquely contact, identify, or locate you (“personally identifiable information”) only when you expressly and knowingly provide it. You provide us basic contact information such as name, address, phone number and email address. When you subscribe to our services, you provide us your personal preferences (e.g., unit description, sensor names) in order for us to personalize your services.

Information Sharing

SharpVue, LLC will not disclose your personally identifiable information to any other entity except:

  • to your security company (also referred to as your SharpVue Dealer, if you did not sign up with services directly from SharpVue), the company through which you subscribed to our services. Your dealer has the right to use the information only in conformance with their privacy policy, but your dealer has no right to share the information with any third party not directly servicing your account. Accordingly, if you have any concerns about how your dealer will respect your privacy, please refer to their privacy policy before providing us - and therefore them - with any information.
  • when you have opted in to share the information with the entity.
  • when we need to share the information with an entity who works on our behalf to provide the services. (These entities do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)
  • in response to a legal order, or when SharpVue, LLC. believes you have acted in violation of your dealer's terms of use or applicable law.

In addition, SharpVue, LLC. may disclose your information to third party service providers to provide services on behalf of SharpVue, LLC. when the information has been converted to a form that cannot be used to identify you.

Information Protection

SharpVue, LLC. has security measures in place to protect the loss, misuse, and alteration of your information. We protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections.

Viewing, Updating, and Deleting Information

You may view, update, or delete your personally identifiable information at any time by following the links at, LLC. to your profile and address book pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the website.

Customers of SharpVue, LLC. Dealers: Changes to your user profile will not affect the records of your dealer. You should contact your dealer directly to make changes to its records.

Cookies and Web Beacons

We employ cookie technology and web beacons to help you move faster through the user interfaces portion of the Service and to analyze how you use our site. A cookie is a string of information sent by a user interface and stored on your hard drive or temporarily in your computer's memory. A “web beacon” is an electronic image placed in the code of a web page. Our third party service providers may employ cookies and web beacons to tailor SharpVue, LLC.'s advertising to your interests, monitor the traffic patterns of users from one SharpVue, LLC. page to another or to improve site performance. We also use cookies to identify you on future visits to our site and to other sites. When you access the SharpVue, LLC. user interfaces, we place a cookie on your computer. This allows the user interfaces to recognize you as you move through the user interfaces. At your discretion, SharpVue, LLC. may store and access cookies on your machine to allow you to bypass the process of re-entering your username each time you access the SharpVue, LLC. website. You can also delete cookies from your website browser at any time.

We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase from an SharpVue, LLC. site, we may also use cookies to keep track of the transaction from one web page to another.

We may also permit third parties to place or modify cookies on your computer or mobile device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the computer or mobile device you use to visit the site) and you can configure your browser to reject tracking cookies.

Visiting our Site from Outside of the United States

If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Privacy Policy Changes

We may change this Policy at any time and from time to time. Any changes to this Policy will be either posted on our Website and/or made available on request. The most recent version of the Policy is reflected by the version date located below. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Your California Privacy Rights

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please e-mail us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write to us at: SharpVue, LLC. – Privacy, 112 S. Tryon Street 16th Floor, Charlotte, NC 28284, USA with a reference to California Disclosure Information.

Contact Information

If you have any questions, concerns, or suggestions regarding this Privacy Policy contact us at:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it
SharpVue, LLC. – Privacy
112 S. Tryon Street, 16th Floor
Charlotte, NC 28284